Resources to help you and your patients get on the road to care.



Before Getting Started     

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PRODUCT ONE-SHEET                

Quick overview of Uber Health

and how it can work for you organization  
       

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SAFETY OVERVIEW               

Uber Health keeps you safe before,

during and after the ride  
 

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CASE STUDY                                

See how others have partnered

with Uber Health for patient transportation  

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DASHBOARD OVERVIEW  


Learn more about Uber Health

dashboard features                            
  


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Have Questions? Contact Us here


Let's Get Started
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ONBOARDING GUIDE  



Step-by-step instructions on how to
get set-
up with the Uber Health dashboard

  


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VEHICLE TYPES            


Overview of the different vehicle type

 available via the Uber Health dashboard 


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FARE ESTIMATOR      

Find out how much Uber trips will cost  
with the fare estimator tool  


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Reach out to support at support@health.uber.com



For New Riders

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RIDER 101                  

Overview of the rider experience  

on Uber Health for new users


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ABOUT UBER            


Learn more about the Uber Story


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Frequently Asked Questions


GENERAL OVERVIEW

What is Uber Health?
Uber Health is a HIPAA compliant transportation platform for healthcare organizations. The web-based dashboard allows hospitals and other healthcare professionals to request, manage, and pay for rides for others, at scale.

How can my organization get started?
Organizations can create an Uber Health account in a few easy steps via the online Self-Service portal. Provide a valid email address, company name and payment profile, create a password and agree to terms and conditions and our privacy statement. Once we have this info, our team will review your signup and contact you within a few days to get you set up.

Where is it currently available?
Uber Health is currently available in the United States everywhere that Uber is available. With an Uber Health account, you can request or schedule a ride 24/7, in any city where Uber operates.

How much does it cost?
There is no service fee to use the Uber Health platform. The cost of scheduling a ride through the dashboard is the same pricing available to all riders at that time and is billed monthly directly to the healthcare organization.

How does it work?
Through an on online dashboard, healthcare organizations can schedule rides to and from care for patients, guests, and others.

How do you request a ride with Uber Health?
There are 2 ways to request a ride from On-Demand or Scheduled. On-Demand rides arrive right away, with ETAs under ~10 minutes. Scheduled rides are set for a specific date and time in the future

Do riders need an Uber Health account?
No, Uber Health allows you to request a ride for anyone. Riders don't need to be tech savvy, do not need to be existing Uber users, or even have a phone

How is a passenger notified when a ride is booked?
When a ride is booked in advance, the passenger receives a call or text with the scheduling information. When a car is on the way to the pickup location, the passenger receives another call or text notifying them. If the passenger doesn’t have a phone, no problem. The caregiver or organization can coordinate on their behalf.

What type of vehicles are available to request with Uber Health?
Coordinators can request any vehicle class that is available in the area where they are requesting a ride except for Uber POOL

Can you access Uber Health via the Uber app?
No. You cannot use Uber Health via the rider app. There is a separate HIPAA compliant website at health.uber.com that you must use to request rides for patients.